Legal

Data Deletion Instructions

You can ask AdCare Digital to delete your account and the personal information linked to it at any time. This page explains exactly how to do that and what happens next.

Last updated: 8 August 2026

1. How to request deletion

Send an email to privacy@adcaredigital.com from the email address registered to your AdCare account, with the subject line “Delete my data”.

Please include:

  • the email address on the account;
  • whether you want the whole account deleted or only specific information removed;
  • your Business Portfolio ID, if you also want us to end the sharing of any ad accounts assigned to you.

You can also start the request over WhatsApp at +880 1683-812688, or by writing to support@adcaredigital.com. We will still confirm the request by email to the registered address before acting on it, so that nobody else can delete your account.

2. What happens, and when

StepTiming
We acknowledge your requestWithin 3 business days
We verify it came from you and confirm any remaining wallet balanceWithin 7 days
We delete the data and confirm in writingWithin 30 days of the verified request

3. What we delete

  • Your login credentials and session tokens, so the account can no longer be used.
  • Your registration profile: name, company name, contact person, role, phone number, monthly budget, product category and Page link.
  • Payment screenshots you uploaded as deposit proof.
  • Your stored Business Portfolio ID and ad account associations.

We also remove your access to any ad accounts we manage on your behalf. Those accounts remain owned by our Meta Business Manager and are not deleted from Meta by this request.

4. What we must keep, and why

Some records cannot be erased immediately. We keep the minimum necessary and stop using it for anything other than the purpose below:

  • Financial and transaction records — deposits, top-ups and ledger entries are retained for the period required by tax and accounting law in Bangladesh.
  • Audit records of approvals and status changes, which exist to protect both sides in a payment dispute.
  • Anything we are required to retain by law, or that we reasonably need to establish or defend a legal claim.

Where a record must be kept, we detach or minimise the personal details in it wherever we can. Retained records are deleted once the retention period ends.

5. Before you request deletion

  • Withdraw or use your balance first. Deleting your account does not automatically refund an unused wallet balance. Refund requests are handled under section 6 of our Terms of Service and are easier to process while your account is still open.
  • Deletion is permanent. We cannot restore a deleted account, its history, or its dashboard records. You would need to register again from the beginning, including admin approval.
  • Export anything you need. Take copies of your transaction history before you ask us to delete it.

6. Data obtained from Meta

AdCare accesses the Meta Marketing API using a System User token belonging to our own Business Manager. We do not use Facebook Login and we hold no Facebook profile data for you. The Meta-derived information we store — ad account IDs, status, spend cap and amounts spent — is deleted along with your account records under section 3.

To review or remove AdCare’s access from your side, open Meta Business Suite → Business settings → Partners, and remove the partner connection to our business.

7. Other privacy requests

The same address handles requests to access a copy of your data or to correct information that is wrong. See our Privacy Policy for the full picture of what we hold and why.

8. Contact